Catch up with insights from CCW Europe on demand!

Watch all sessions and gain leading insights from our speakers with CCW Europe all available on demand. Click here to sign up and you'll receive your log in details.

The European flagship of the LARGEST global customer contact event series - LIVE




Expert Speakers


Hours of Networking


Hours of Learning

Omni-channel, Automation & Analytics: 
Grasp the new reality of digital experiences 

If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers. 

In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.

Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics. 

Experience the valuable insights of CCW Europe 2021, as we provide you with key practical takeaways, ensuring you leave the sessions armed with concrete action plans to start building your own digital experiences strategies.

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Inspirational Speakers

Why you cannot afford to miss 
CCW Europe 2021!

Learn from Industry Leaders
Join interactive discussion sessions to benchmark against your peers and the industry's most innovative brands on how they are developing digital experiences

Gain practical takeaways to implement
Gain practical insights to implement your own industry leading omni-channel, automation and data-driven transformation strategies

Meet with senior leaders for valuable insights
Exclusive “Executive Access Only Day” promising immersive learning and networking opportunities with the most senior leaders

Interact to elevate your CCW experience
Not just webinars! Interactive 1-2-1 meetings and discussion sessions to enable much-needed networking to meet potential partners!

Place your business front of mind at the 100% virtual European flagship of the largest global customer contact event series

Join this leading virtual event to meet with these senior professionals as they look to actively improve their Customer Management strategies and futureproof their approach in this challenging time.


Enhanced & Valuable Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes with Q&A, reinvented breakout sessions focused on industries, virtual exhibition hall, networking activities, invite-only sessions for senior practitioners, bringing you and your peers together to discuss your greatest challenges, brainstorm and exchange ideas and best practice tips through an in-depth, interactive discussion group.


Join Our Engaged Community

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Through a virtual exhibition hall, bespoke closed door sessions, Q&A at keynote presentations, networking activities, meet the speaker sessions and more, you will meet the contacts you need to stay engaged with the very best of the CX community Join us for an unforgettable experience with virtual networking, help you still hear cutting edge content, meet and engage with peers, and find solutions to your most pressing challenges.