CCW Europe

10 New Areas and Priorities for CCW 2020:

Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?

The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise

Becoming a digital business – with customers at the front and centre!

Deliver world class service through technology, people & process

The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance

Explore humanity in technology advancements: The role of colleagues in the age of AI

Unleashing the power of data to guide and refine your customer strategies

Provide a seamless and connected customer journey through omni-channel integration

Relentlessly driving the customer centric culture through employee engagement

Develop transformational leadership to drive large scale change