View key insights from this year's CCW Europe 2020 All Stars Panel on the The future of contact centre technology. At a time where the industry must shift to meet consumers evolving exceptions we explore what will be the key game changers for customer contact in the next five years and how COVID-19 has shown to reshape the industry landscape. landscape?
Hear insights from:
Ensuring business continuity in EMEA in the new normal: NHS and Test & Trace – A genuine success story
In this session, we discussed the impact of the current pandemic situation on a globally operating business. Hear how as things changed rapidly, the Outsourcer had to keep up with its customers' demands and secure a seamless service.
Featuring: Thomas John - VP Channels - EMEA, Five9 Ron Moody - CEO, Connect Assist