Use AI-Powered Telephony to Deliver Scalable Human Centric Service
Today, customers use an average of 10 channels to communicate with companies. With this, the importance of having a unified digital experience continues to grow and has rapidly accelerated in 2020. A key channel that is not going away is phone - and while it hasn’t been treated historically like a digital channel, what would happen if it was?
Phone remains the #1 channel for customer service, and by embedding it directly into the tools your agents use, you will be able to truly provide support from anywhere with a complete view of your customers. Join us for an engaging conversation around how telephony is changing and how you can leverage automation and intelligence to deliver the human centric support your customers are expecting.
Mark Orsborn, Senior Director, Product Management, Salesforce
David Burns, Group Chief Technology Officer, Key Travel
Personalisation at Scale – Embracing Digital Customer Experience
Consumers expect a highly personalised experience with companies — every time they interact, regardless of channel. During these unusual times, it’s important to understand what it takes to offer personalisation, whilst being able to provide a brilliant customer experience at scale. Join experts from Genesys and Sabio as they discuss how innovative technologies and processes can be used to deliver personalised, digital customer experiences.
Key takeaways you can expect from the session:
Chris Woodward, CEO, Anana
David Kime, Head of Solutions & Innovation, Anana
Stuart Dorman, Chief Innovation Officer, Sabio
If you are a contact centre or CX practitioner leader, request your invitation here.
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