Meet the Speakers

CCW 2021 Speakers


Simon Separghan
Simon Separghan
Head of Customer Contact
RBS
David Burns
David Burns
Group Chief Technology Officer
Key Travel
Justin Conry
Justin Conry
Head of Strategy, PMO & Transformation
Three
Alison Jaap
Alison Jaap
Customer Director
First Direct
Martijn Franssen
Martijn Franssen
Director Digital Transformation Customer Service
KPN
Simon Harrow
Simon Harrow
Chief Customer Officer
iGO4
Marek Grabowski
Marek Grabowski
Customer Journeys Director
Orange
Paulo Antonelli
Paulo Antonelli
Head of Digital Transformation
Pearson
Maria Petersen
Maria Petersen
Vice President, Customer Intelligence
Dow Jones
Anne-Sophie Andre
Anne-Sophie Andre
Customer Relationship and Operations Director
Opteven Group
Claes Hessel
Claes Hessel
Head of Business to Business
Coop Sverige AB
Vinícius Zamperlini
Vinícius Zamperlini
Head of Cloud Customer Experience & Migration Professional Services COE
ING
Mitchell Baas
Mitchell Baas
Head of Customer Service
New10, An ABN AMRO company
Martin Mason
Martin Mason
Head of Customer & Employee Experience
Tado
David Bruce
David Bruce
Innovation Principal
Openreach
Brigham Tomco
Brigham Tomco
CEO and Co-Founder
Emmersion
Julie McIntosh
Julie McIntosh
Chief Culture & People Officer
Kura
Peter Evans
Peter Evans
Director Service & Performance, Business Service Operations
LEGO
Justin Kenny
Justin Kenny
Head of Customer Excellence
C. Hoare & Co
Niall Gallacher
Niall Gallacher
Principal Strategic Consultant
Calabrio
Oke  Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many