Transformation for Growth ∞ Customer Experience ∞ Commercial & Operational Excellence
My career spans more than 20 years in industry and is anchored on the relationship between the brand and the customer, in a B to B to C environment. I led Sales, Marketing, Business Development and Strategy teams before specializing in strategic transformation to achieve enhanced service and customer experience. I believe transforming operational processes, simplifying ways of working, increasing employee engagement and making digital tools and information systems fit for purpose is the surest way to create long-term loyalty and brand value. A certified Six Sigma Black Belt and Agile practitioner, I have a passion for developing people and talent.
I look forward to connecting with you during the conference!
Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they have transformed their contact centres and adopted automation in their organiseations, the challenges they have been through and their unique approaches to overcome them.
Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!