Bhavana Bartholf

GM, US Transformation Leader Microsoft

Bhavana Bartholf is the Chief Transformation Officer for Microsoft USA, a $46B business with 9800+ people. She directly reports to COO with direct accountability to the President of Microsoft US. She is responsible for building and landing the transformation strategy to accelerate the evolution and shift our sales, marketing & customer success businesses need to make to enable our customers to modernize and transform their businesses. Her diverse experience across our customers, cloud expertise and history of driving transformation has helped drive digital transformation with our customers and evolve the capabilities of our people to be Cloud strong. Bartholf has served in many leadership roles over the past 20 years at Microsoft with responsibility across Customer Success, Professional Services leading technical teams.

She is recognized as a transformational leader, innovative technologist, STEM advocate and ally for women and racial/ethnical minorities (REM). She has a strong proven track record for growing female/REM workforce while promoting diversity and inclusion. Over the years across many different businesses has driven a shift ~50% increase in attracting and recruiting strong diverse talent. She is dedicated to fostering positive, transparent, and collaborative work environments. 

Day One - 23rd February [CEST]

Tuesday, February 23rd, 2021

1:45 PM All-Star Keynote Panel: Five New Trends CX Leaders need to know to better prepare for 2021

  1. The need for personalisation and the new face of customer journey: omni-channel and digital experiences
  2.  A new virtual world with the rise of Cloud, Bots and AI
  3. Achieving the next level of agility and employee empowerment through remote contact centres
  4. Leveraging advanced analytics to deepen your customer feedback
  5. The power of empathy in the new remote and digital world

Day Two - 24th February [CEST]

Wednesday, February 24th, 2021

1:30 PM Accelerating digital transformation at the time of crisis: How not to fail at scale

As organisations grapple with the ongoing pandemic, many continue to accelerate their digital customer transformation; yet many transformation efforts fell by the wayside. As Chief Transformation Officer at Microsoft, it is Bhavana’s priority to ensure these transformation efforts translate directly to business results and customer experiences. She will join us to share her first-hand experiences and insights from driving large scale transformation within Microsoft:

·        Why most of transformation efforts fail and how to avoid these pitfalls along the way

·        Sharing key transformation initiatives from Microsoft and their impact on business and customers

·        Developing organizational readiness a culture for transformation to succeed and sustain

Check out the incredible speaker line-up to see who will be joining Bhavana.

Download The Latest Agenda