Brigham Tomco

CEO and Co-Founder Emmersion

CCW 2021 Keynotes - Day One

Tuesday, February 23rd, 2021

4:00 PM Communication Skills as Top-Priority: Hiring for an Omnichannel World

Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary skills to handle the conversation, the investment is wasted. This session will discuss how AI-powered automated language assessments allow contact centers to quickly and accurately assess language proficiency to ensure recruiting teams spend time with only those qualified to provide incredible customer experience.

Check out the incredible speaker line-up to see who will be joining Brigham.

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