Automation has quickly become a key lever to drive business and customer transformation. This session will bring you key insights from THREE on how they have approached and scaled their automation from concept to a Centre of Excellence with 10 solutions within a year and how has that made a big difference to their transformation journey.
· A strategic business and customer transformation approach combining strategic planning, PMO, operational excellence & capabilities development
· Developing RPA and automation capabilities at scale with speed!
· Driving customer contact automation further with chatbots and messaging
· Sharing key lessons learned