Cait Mulcahy

Capability & Automation Manager THREE

Day Two - 24th February [CEST]

Wednesday, February 24th, 2021

3:30 PM Case study: Fast-track business and customer transformation with automation at speed

Automation has quickly become a key lever to drive business and customer transformation. This session will bring you key insights from THREE on how they have approached and scaled their automation from concept to a Centre of Excellence with 10 solutions within a year and how has that made a big difference to their transformation journey.

·        A strategic business and customer transformation approach combining strategic planning, PMO, operational excellence & capabilities development

·        Developing RPA and automation capabilities at scale with speed!

·        Driving customer contact automation further with chatbots and messaging

·        Sharing key lessons learned

Check out the incredible speaker line-up to see who will be joining Cait.

Download The Latest Agenda