Emma Rose

Senior Director of Customer Success Clarabridge

Emma has built up many years of knowledge in Customer Experience: the last several of which have been spent leading Professional Services teams across Clarabridge. As Clarabridge’s Senior Director of Customer Success, Emma and her team ensure our Clarabridge Engage customers have everything at their disposal to help them get best use of the platform. Through a solid programme of onboarding, training and regular touchpoints; the Customer Success team fosters a culture of success, backed up by best practice guidance.

Day One - 23rd February [CEST]

Tuesday, February 23rd, 2021

1:45 PM All-Star Keynote Panel: Five New Trends CX Leaders need to know to better prepare for 2021

  1. The need for personalisation and the new face of customer journey: omni-channel and digital experiences
  2.  A new virtual world with the rise of Cloud, Bots and AI
  3. Achieving the next level of agility and employee empowerment through remote contact centres
  4. Leveraging advanced analytics to deepen your customer feedback
  5. The power of empathy in the new remote and digital world

Check out the incredible speaker line-up to see who will be joining Emma.

Download The Latest Agenda