Gavin Morden

Head of Customer Service, Operations & Change The Share Centre

Gavin has more than 20 years' experience in customer service, across a number of industry areas including telecoms, energy and financial services. He has led continuous improvement functions, project management teams and front and back office operations, driving award-winning performance and ensuring that the customer is at the heart of the business. An experienced coach, industry speaker and member of wider customer service groups who is keen to ensure that during these challenging times that we continue to share best practise and drive the ethos to 'be excellent to each other' and our customers at all times.

Executive Access Day - 4th March - Invite Only

Thursday, March 4th, 2021

4:00 PM Thought Leaders Exchange: The rise of the next gen talent and future skills and capabilities!

Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they are approaching their talent management at the current unprecedented times. Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!

·        What is required of a new agents: looking for different type of candidate attributes

·        How are you differentiating yourself as an employer to attract and retain the new type of knowledge based super agents?

Check out the incredible speaker line-up to see who will be joining Gavin.

Download The Latest Agenda