Gavin has more than 20 years' experience in customer service, across a number of industry areas including telecoms, energy and financial services. He has led continuous improvement functions, project management teams and front and back office operations, driving award-winning performance and ensuring that the customer is at the heart of the business. An experienced coach, industry speaker and member of wider customer service groups who is keen to ensure that during these challenging times that we continue to share best practise and drive the ethos to 'be excellent to each other' and our customers at all times.
Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they are approaching their talent management at the current unprecedented times. Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!
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