Jiri Inenicka

Product lead Kiwi.com

Day Two - 24th February [CEST]

Wednesday, February 24th, 2021

2:00 PM Panel: Developing the future customer operating model with expanded digital footprints

·        Transforming and maturing towards the future customer operating model

·        Exploring the changing landscape of outsourcing vs. automation vs. digital workers

·        An integrated omni-channel approach to develop a much deeper customer relationship

·        Improving and expanding digital footprints through automation, chatbots and advanced analytics

·        Consolidating channels and systems to ensure advisors are best equipped for futures operating model

·        A multi-year journey on key initiatives including Single Customer View, IVR, etc.

·        Enabling transformation with the a keen focus on driving the culture change

Check out the incredible speaker line-up to see who will be joining Jiri.

Download The Latest Agenda