Julien Rio CCXP

Senior Director of Marketing Ringcentral

Julien Rio is a Certified Customer Experience Professional (CCXP) and has more than 10 years’ international experience in Marketing positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As Senior Director of Marketing at RingCentral, Julien strives for improving customer engagement worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about CX and marketing topics.

Day One - 23rd February [CEST]

Tuesday, February 23rd, 2021

1:45 PM All-Star Keynote Panel: Five New Trends CX Leaders need to know to better prepare for 2021

  1. The need for personalisation and the new face of customer journey: omni-channel and digital experiences
  2.  A new virtual world with the rise of Cloud, Bots and AI
  3. Achieving the next level of agility and employee empowerment through remote contact centres
  4. Leveraging advanced analytics to deepen your customer feedback
  5. The power of empathy in the new remote and digital world

Check out the incredible speaker line-up to see who will be joining Julien.

Download The Latest Agenda