Justin Conry is currently Head of Transformation in Three Ireland. Justin has 20 years industry experience in senior roles leading change, CX, strategy and planning, programme management and process improvement. Justin worked for Vodafone for 10 years latterly as Head of Strategy and Planning. Justin moved to Aviva Europe as European Head of Planning and Governance across 10 markets and then to Microsoft as Director of Channel and Programs for EMEA. Immediately prior to joining Three, Justin worked in the Business, Strategy and Transformation practice with Bearingpoint Consulting, across the public and private sector. Justin is married with 3 children, and his personal interests are rugby (coach), films and cooking.
Automation has quickly become a key lever to drive business and customer transformation. This session will bring you key insights from THREE on how they have approached and scaled their automation from concept to a Centre of Excellence with 10 solutions within a year and how has that made a big difference to their transformation journey.
· A strategic business and customer transformation approach combining strategic planning, PMO, operational excellence & capabilities development
· Developing RPA and automation capabilities at scale with speed!
· Driving customer contact automation further with chatbots and messaging
· Sharing key lessons learned