Kevin McNulty is the Director of Product Marketing at Talkdesk, where he leads the go-to-market strategy for the Talkdesk platform. He has helped launch numerous enterprise SaaS products for some of the leading technology companies in Silicon Valley and Boston. He has written extensively on the impact of cloud computing and digital transformation in the modern workplace and keenly understands the challenges organisations face when updating their legacy systems. Prior to Talkdesk, Kevin headed up go-to-market strategies for Everbridge, Veeva Systems and Oracle.
There is no doubt that the cloud adoption in the contact center space will continue to soar in 2021. However, embarking on a search for a new contact center solution can be an arduous process for any size organization. With so much information available today it can be difficult to identify truly valuable research and differentiate between seemingly similar solutions.
Join the session to learn crucial knowledge to get your journey started:
· The rise of cloud contact centre and where do you stand against the market leaders in cloud adoption
· Essential information to build a compelling business case for a cloud contact center
· Having access to a Cloud Contact Center Buyer’s Kit and leverage the tools and resources available to streamline the research and evaluation process
· Ensure the necessary due diligence is performed for selecting the right cloud contact center solution to meet your business needs