Martijn Franssen

Director Digital Transformation Customer Service KPN

CCW 2021 Executive Access Day

Thursday, March 4th, 2021

11:00 AM KPN’s key initiatives in developing the best in class omnichannel experiences

  • What are the key initiatives in transforming customer service and provide frictionless interactions and service through digital technologies
  • Driving digital customer experience by accelerating customer recognition, customer profile and data driven customer interactions
  • Leading the digital transformation of customer service to offer the best omnichannel experience
  • Improving real-time customer insights through new initiatives as Natural Language Processing, Robotic Process Automation, Speech to Text and Visual Process Mining

Check out the incredible speaker line-up to see who will be joining Martijn.

Download The Latest Agenda