Martin Mason

Head of Customer & Employee Experience Tado

CCW 2021 Keynotes - Day Two

Wednesday, February 24th, 2021

1:30 PM Keynote Panel: Creating the right atmosphere for your people disruptors to succeed and drive performance, innovation and business impact

As companies speed ahead adopting new technologies such as automation and AI, they cannot afford to overlook the most important success factor in their business: the people. By rewarding, recognising and developing their people they are creating the right atmosphere to spark creativity and fuel innovation - these are the real components for success. Join this keynote panel to find out not just the “why” but also the “how” to help you develop your next people disruptors!

·        What do we mean by creating “people disruptors”?

·        What does a people-first culture look like?

·        What are the practical ways to create a people-focused business?

·        The link between a people-first culture and customer experience and ROI

CCW 2021 Executive Access Day

Thursday, March 4th, 2021

3:00 PM Case study: Placing employee experience as the No. 1 OKR objective and what did that do to improve our customer experience?

  • Reorganising and integrating customer and employee experience to improve NPS and customer satisfaction
  • Shifting OKR Objectives by focusing on “Making Tado a great place to work”
  • Developing and implementing a technology enabled CX strategy to mature and advance customer approach
  • A continuous focus on "Voice of the Customer" to drive customer centric product design

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda