Maya Vertesi joined Computacenter as a recruiter in 2016. After several years of hard work and determination that she also attributes to great mentoring, she is now the talent acquisition manager of Computacenter Hungary and Spain. Prior to Computacenter she led an association and was a project manager for a nonprofit organization. She has a background in economics and majored in human resources and photography. She currently lives in Budapest with her partner. When she's not keeping busy with work, she is often in the garden painting with their dog and a glass of wine.
Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary skills to handle the conversation, the investment is wasted. In this session, Computacenter highlights how Emmersion's AI-powered automated language assessments have allowed its contact center to quickly and accurately assess language proficiency to ensure recruiting teams spend time with only those qualified to provide incredible customer experience.