Mitchell Baas

Head of Customer Service New10, An ABN AMRO company

CCW 2021 Executive Access Day

Thursday, March 4th, 2021

3:00 PM Case study: Reinventing customer journey in financial service sector: Speed, Proactive & Transparency

New10 was set up to provide business lending in a completely digital way. Mitchel will share a great story of how they have developed a fully digital experience for their customers with speed, proactivity and transparency as the key promises.

·        An innovation story: Reinventing business lending

·        What does a fully digital customer journey look like: An omni-channel approach

·        Intelligent chatbots and automation enabling data-driven decision making

Check out the incredible speaker line-up to see who will be joining Mitchell.

Download The Latest Agenda