Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they are approaching their talent management at the current unprecedented times. Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!

·        What is required of a new agents: looking for different type of candidate attributes

·        How are you differentiating yourself as an employer to attract and retain the new type of knowledge based super agents?