Sam Richardson

Senior Visioneering Consultant, Twilio Foundry Twilio

Sam has spent over 2 decades helping some of the best known brands transform their customer experience, particularly focused on service design and contact centres. As Twilio's Visioneer and resident design thinker, she is helping clients to understand the art of the possible and create their future vision.

Day One - 23rd February [CEST]

Tuesday, February 23rd, 2021

1:45 PM All-Star Keynote Panel: Five New Trends CX Leaders need to know to better prepare for 2021

  1. The need for personalisation and the new face of customer journey: omni-channel and digital experiences
  2.  A new virtual world with the rise of Cloud, Bots and AI
  3. Achieving the next level of agility and employee empowerment through remote contact centres
  4. Leveraging advanced analytics to deepen your customer feedback
  5. The power of empathy in the new remote and digital world

Check out the incredible speaker line-up to see who will be joining Sam.

Download The Latest Agenda