Vinícius Zamperlini

Head of Cloud Customer Experience & Migration Professional Services COE ING

CCW 2021 Executive Access Day

Thursday, March 4th, 2021

8:00 AM Case study: Reinventing Cloud Customer Experience and Training amidst pandemic for speed, efficiency and quality

Vini leads ING’s Private Cloud’s Customer Experience team and owns the learning and development catalogue in technology. Whilst maturing in their sercie management approach, COVID has pushed the team to completely reinvent their training methodology. Leveraging a new set of tools, the CX team has managed to drive a greater level of efficiency, reach and speed when doing this. Vini will share the journey and some of the key lessons learned during this session:

·        Building service management and maturing in customer experience for the ING Cloud migration

·        A much more powerful alternative to traditional training: 6,000 vs 100 trained in a year

·        Organic webinar Learning eats extensive training catalogues for breakfast  - how did we do it

·        What are the key lessons learned along the way

Check out the incredible speaker line-up to see who will be joining Vinícius.

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