Inspirational, Educational, Community-based, AND

This year, 2020, CCW Europe will continue to bring together Europe’s most progressive CX and customer contact leaders - leaders who are relentlessly driving customer centricity, innovating and disrupting through new technologies, as well as transforming their culture for improved performance.

Attending CCW is an unmissable opportunity, where CX, Customer Contact, Digital Transformation and Leadership converge with case studies displaying best practices in the following areas:

  • Supercharge your customer experience strategy to drive business breakthrough
  • Disrupt the way you provide customer value through digital transformation
  • Inspire your people through authentic leadership
  • Transform your contact centres to be multi-experience customer innovation hubs
  • Evaluate emerging technologies and innovations that will boost your CX and customer contact strategies

We are committing to making CCW Europe 2020 unforgettable so join Europe’s best and brightest in CX and customer contact this October in Barcelona!