"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Advisory Board

2019 Advisory Board Members:


Claudia Belardo
Claudia Belardo
Director, International Customer Experience SAP Concur
Oke Eleazu
Oke Eleazu
Chief Operating Officer Bought by Many
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management Danske Bank
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers Radisson Hotel Group
Petra Mengelt
Petra Mengelt
Head of B2B - Business Relations Mash
Dr. Nicola J. Millard
Dr. Nicola J. Millard
Head of Customer Insight and Futures BT Global Services Innovation Team
Mark Pavlides
Mark Pavlides
Director of Customer Service William Hill
Ronny Q. Haimé
Ronny Q. Haimé
Vice President - Global Head of Service Delivery Groupon
Indie Rai
Indie Rai
Head of Sales and Service Which?
Philip Purdy
Philip Purdy
Customer Services Director Europe TV Player
James Leech
James Leech
Head of Customer Contact Cetre Transformation Sainsbury's