07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

Advisory Board

2019 Advisory Board Members:


Claudia Belardo
Claudia Belardo
Director, International Customer Experience
SAP Concur
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group
Oke Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Ronny Q. Haimé
Ronny Q. Haimé
Vice President - Global Head of Service Delivery
Groupon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Petra Mengelt
Petra Mengelt
Head of B2B - Business Relations
Mash
Dr. Nicola J. Millard
Dr. Nicola J. Millard
Head of Customer Insight and Futures
BT Global Services Innovation Team
Mark Pavlides
Mark Pavlides
Director of Customer Service
William Hill
Indie Rai
Indie Rai
Head of Sales and Service
Which?
Philip Purdy
Philip Purdy
Customer Services Director Europe
TV Player