CCW Europe is delighted to announce the shortlist for the CCW Europe Excellence Awards!

The CCW Europe Excellence Awards ceremony celebrates individuals, teams, and companies committed to driving the next level of customer strategies and experiences through innovation, operational excellence and relentless dedication on speedy and superior services!

The prestigious judges who have selected the shortlist come from decorated backgrounds in the field of customer strategies and experiences. They are:

Ronny Q. Haimé, Vice President, Global Head of Service Delivery, Groupon

James Revell, General Manager, Air France

Claudia Belardo Director, International Customer Experience, SAP Concur

Petra Mengelt, Head of B2B, Business Relations, Mash Group Plc

Mark Pavlides, Director of Customer Service, William Hill

Martin Hill-Wilson, Blogger, Customer Contact Thought Leader, Brainfood Extra

Simon Separghan, Head of Customer Contact, RBS 

Jan Smets, Director Retail and Customer Care, bpost

Sham Aziz, Head of Customer Service, Selfridges

Alexandra da Silva Rodrigues, Strategic Advisor for GlobalContact Centers, Radisson Hotel Group

After much deliberation, consideration, and inspecting of a collection of amazing candidates, the judges have decided on their shortlist for the CCWEurope Excellence Awards. The nominees who have been shortlisted for each category are:

Customer Contact Leader of the Year

Claire Carrol – Co-Op

Kassondra Riley - Hamad Medical Corporation Contact Center

Co-judges:

Simon Separghan

Alexandra da Silva Rodrigues 

Best in Class Contact Centre (100+ seats)

Co-Op

Studio Moderna

CallForce

Co-judges:

Mark Pavlides 

Jan Smets

Best Contact Centre Culture

Ocado

Co-Op

Studio Moderna

Tui

Affinity for Business

Co-judges:

James Revell 

Petra Mengelt

BPO Partner of the Year (Vendor category)

Cosmote e-Value

Guuru

Co-judges:

Ronny Haimé

Sham Aziz

Disruptive Technology of the Year (Vendor category)

Cosmote e-Value

Ocado

Kryon

PolyAI

Guuru

Co-judges:

Martin Hill-Wilson

Claudia Belardo

With a plethora of wonderful candidates, it is an achievement in itself to reach the shortlist. But there can only be one winner for each category. The judges’ panel are extremely excited to present the awards to the winners of each category during the CCW Europe 2019 event on the evening of the 8^th of October at the gorgeous Beurs van Berlage building in Amsterdam. Make sure to book your place amongst industry leaders and specialists for what will be an amazing event!