"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Barcelona

Here Are the Top 10 Reasons to Attend CCW Europe

As the kick-off date of the European flagship for the world’s leading customer contact event series nears, hundreds of industry professionals are preparing to embark on the city of Amsterdam for 4 days of exclusive insight, knowledge sharing and networking. But, a few customer contact professionals are still yet to secure their tickets and an opportunity to take their strategy to the next level. To make that decision making process a little bit easier, we have outlined the top 10 reasons why you should take the leap to join your peers at CCW Europe.

1. Our Big Ideas Speaker

This year, CCW Europe is proud to announce that its Big Idea’s Speaker is Bruce Daisley, VP, EMEA, Twitter. On Tuesday 8th of October, Bruce will take to the stage to discuss his bestselling book, The Joy of Work, and share an insight into a philosophy that helps to create greater team and individual happiness and performance. 

2. 300+ CX Customer Contact Leaders from Europe’s Leading Brands

As much as it is an opportunity to learn from an expert speaker line-up, CCW Europe is also your chance to network, gain actionable insights and benchmark with over 300 of your peers. Throughout the event, there will be numerous opportunities to exchange knowledge and experiences with customer contact leaders from companies including Burberry, KLM, Vodafone, Cabify and RBS.

3. The CCW Excellence Awards

2019 marks the first of the CCW Excellence Awards. This new opportunity recognises and celebrates the individuals, teams and companies who are committed to driving the next level of customer strategies. Awards will be given to companies who have demonstrated superior performance in transforming customer experiences through innovation, technology adoption and relentless dedication to cultural transformation on the path to offer world-class service!

4. Driving Women’s Leadership

Women in leadership is becoming an increasingly important topic and, over the past few years, we have been fortunate to see more and more female leaders break the glass ceiling of the customer contact space. In a dedicated panel session, Petra Mengelt (Mash), Helen Gillett (Affinity for Business) and Melanie Stemerdink (InShared) will take to the stage to share their personal journeys and practical tips to inspire and accelerate your leadership skills.

5. The Largest Practitioner Led Speaker Faculty

This year, our speaker line up is made up of 70+ international figures from both big brands and fresh disruptors! This year’s roster includes leaders from the likes of Audible, Twitter, Deutsche Telekom, Twitter, FedEx, and TUI.

6. Our Prestigious Advisory Board

One of the things that make CCW Europe so valuable, is that the agenda is designed by your industry expert peers. The CCW Advisory Board helps drive an impartial, informed dialogue on the customer contact and customer service industry and offers guidance into the event’s programme development and conference experience. Members of this year’s advisory board include: Dr. Nicola J. Millard, Head of Customer Insight & Futures at BT Global Services Innovation Team; Jann Hoffman, Head of Contact Centre Operations Management, Danske Bank; and Claudia Belardo, Director of International Customer Experience, SAP Concur.

7. The Service Design Masterclass

This year, CCW Europe will host a meticulously designed Service Design Executive Masterclass created to ensure you walk away with vital tool that you can apply to your organisation immediately. During this workshop, you’ll learn how to optimise existing services around what your customer really wants and how to cut away wasteful efforts in order to concentrate on a creating a unique offline experience across on- and offline channels.

8. A Brand New Location

This year, CCW Europe is moving to Amsterdam, a city characterised by creativity, innovation and commercial spirit. This is an incredible opportunity to discover one of Europe’s most beloved locations and admire its antique buildings, richly informative museums and atmospheric bars and restaurants as you build connections and network with your peers.

9. A Chance to Celebrate 20 Years of CCW

As the European edition of the world’s longest running customer contact event series, CCW Europe is backed by 20 years’ worth of expert level experience and recognition. On this special anniversary, the CCW series is celebrating 20 years of global community building in which it has created an international network of informed, curious and enthusiastic individuals who come back to CCW events again and again. 

10. An Opportunity to Put Your Customer First

We think this one speaks for itself!

Interested? Click the image below to download the CCW Agenda. Alternatively, head here to secure your ticket today.