For the first time ever, CCW Europe 2019 are incorporating prestigious CCW Excellence Awards! Join us on the evening of Tuesday 8th October, as winners are announced and recognised for their unique achievements.
Don’t miss the opportunity to put your team or yourself in the spotlight!
This is the perfect opportunity to recognise and celebrate an individual, team or company who is committed to driving the next level of customer strategies and experiences through innovation, technology adoption and relentless dedication on cultural transformation for world-class services!
Customer Contact Leader of the Year
The Customer Contact Leader of the Year celebrates the executive that leads their operation by:
Best in Class Contact Centre (Under 100 seats)
Best in Class Contact Center (under 100 seats) category awards the centre that show their internal commitment needed to deliver on the customer experience despite their size. The winner is evaluated based on their ability to:
Best in Class Contact Centre (100+ seats)
Best in Class Contact Center (200+ seats) awards the center that sets a vision for excellence and rallies the team to deliver on that vision. The winner is evaluated based on their ability to:
Best Contact Centre Culture
Best Contact Center Culture category awards the company that curates a culture that inspires employees to deliver outstanding service and achieve excellence. The winner is evaluated based on their ability to:
BPO Partner of the Year
BPO of the Year awards the provider that redefines the standard for strategic partnership evidenced through world-class service and exemplary efficiency. The winner is evaluated based on their ability to:
Disruptive Technology of the Year
Disruptive Technology of the Year category awards an up-and-coming technology that is (or will) revolutionize contact center operations. The winner is evaluated based on their ability to: