10 New Areas and Priorities for CCW 2019:
Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?
The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise
Becoming a digital business – with customers at the front and centre!
Deliver world class service through technology, people & process
The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance
Explore humanity in technology advancements: The role of colleagues in the age of AI
Unleashing the power of data to guide and refine your customer strategies
Provide a seamless and connected customer journey through omni-channel integration
Relentlessly driving the customer centric culture through employee engagement
Develop transformational leadership to drive large scale change
Completely Unbiased Advice – This is the only event in the market guaranteed to give you completely unbiased advice with our 100% practitioner-driven content and No Sales Pitches on Stage policy!
WHY IS CCW EUROPE THE PLACE TO BE THIS COMING OCTOBER?
Content Just for You – Over half your time will be spent in small group workshops and interactive discussions, ensuring you get expert advice on the exact problems you are facing included in your conference package
Theory-Free Presentations – Keynotes will explore the ins and outs of cutting-edge customer contact strategy deployments, meaning you’ll take home tangible insights into what really does (and doesn’t!) work
Community-Led Learning – This event is built in conjunction with an expert advisory council entirely around the needs of the European customer contact community and the issues you’re facing right now
Forge New Connections – With over 300 attendees from across the UK and Europe’s blue-chip companies, drinks receptions, speed networking sessions and interactive agenda provide the perfect platform for connecting with colleagues old and new
Grow Your Business – Customer Contact Week showcases the latest and greatest tech and service providers in the customer service community – it’s THE place to view and assess potential technology investments