CCW Europe

10 New Areas and Priorities for CCW 2019:

Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?

The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise

Becoming a digital business – with customers at the front and centre!

Deliver world class service through technology, people & process

The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance

Explore humanity in technology advancements: The role of colleagues in the age of AI

Unleashing the power of data to guide and refine your customer strategies

Provide a seamless and connected customer journey through omni-channel integration

Relentlessly driving the customer centric culture through employee engagement

Develop transformational leadership to drive large scale change


Completely Unbiased Advice – This is the only event in the market guaranteed to give you completely unbiased advice with our 100% practitioner-driven content and No Sales Pitches on Stage policy!

Content Just for You – Over half your time will be spent in small group workshops and interactive discussions, ensuring you get expert advice on the exact problems you are facing included in your conference package

Theory-Free Presentations – Keynotes will explore the ins and outs of cutting-edge customer contact strategy deployments, meaning you’ll take home tangible insights into what really does (and doesn’t!) work

Community-Led Learning – This event is built in conjunction with an expert advisory council entirely around the needs of the European customer contact community and the issues you’re facing right now

Forge New Connections – With over 300 attendees from across the UK and Europe’s blue-chip companies, drinks receptions, speed networking sessions and interactive agenda provide the perfect platform for connecting with colleagues old and new

Grow Your Business – Customer Contact Week showcases the latest and greatest tech and service providers in the customer service community – it’s THE place to view and assess potential technology investments