07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

Media Center


In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the sam ...

Recognise your team or colleague at CCW Awards 2019!

CCW Excellence Awards T&C's 2019

Please carefully read the CCW Excellence Awards terms and conditions before applying.

CCW Awards Application Form

To apply for CCW Europe Excellence Awards 2019 please download the application form for your submission. Ensure you have carefully read through the application guidelines before entering. Best of luck!

CCW Awards Application Guideline

This document serves as the general guideline for CCW Europe Excellence Awards 2019 submission. To apply please download and read through the criteria for each category. Good luck! 

Brand New Featured Content!

How is Diversity Helping Businesses Deliver Great Customer Service

Explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences. 

How to Create a Culture of Listening - An Interview with Audible

What does it really mean to listen? In the world of customer contact, never has it been more important to create service experiences that resonate with the customer on a genuine, human level. In conversation with Tom Vickers, UK Customer Service Country Manager for Audible, we explore how the audio...

The Future of Contact Centre in 2019

The goal, above all, is to make meaningful connections with customers. Customer contact leaders reveal a lingering passion for the human touch. They will leverage new technology to augment human connections, drive agents to become partners and evaluate customers as multi-faceted, emotion-heavy individuals. CCW Digital's Market Study on the Future...

The Future of Contact Centre - Bonus Case Studies

As 2019 arrives it is time to put the customer at the centre of your technology investment strategy. This briefing will help empower the transformation. Download to explore all the bonus case studies from the Market Study. 

Sponsorship enquiry

Customer Contact Week Europe - 2017 Attendee List

CCW Europe is the European flagship of the largest global CCW event series; a truly peer-led summit with invaluable networking, attracting over 190 customer contact leaders earlier this year; take a look at who attends by dowloading the attendee list from 2017.We have limited availability for involvement, so if you...

Contact Centre Week Europe 2018 Event Guide [Sponsorship]

Customer Contact Week Europe is a platform that will put you in front of senior contact centre leaders - the 2017 event attracted over 190 attendees from 103 companies and 22 countries. As part of the largest global CCW event series, which has been running for 18 years, connecting customer...

Featured Download

Companies Rocking their Social Media Strategies (and how you can do the same)

Social media has become one of the most effective channels for customer support. Whether your customers have queries, complaints or compliments you should be prepared to offer a multitude of channels to allow them to choose how they want to connect with you.In this article we explore 10 ke ...

Automated vs Human Agenda: Finding the Right Fit

In today’s technological business world, customers want efficiency and authenticity when communicating with their favourite brands.Advancements in artificial intelligence, coupled with the growth of social media messaging is fueling the development of chat bots that can both listen and pro ...

CCW Europe Show Report

CCW Europe 2018 welcomed more than 170 customer contact heads from all across Europe. They spent an inspirational, educational and emotional few days in Glasgow at Europe’s flagship CCW Europe Conference.65+ speakers from Europe’s leading brands i ...