07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

Media Center

CCW EUROPE EVENT GUIDE 2019

In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the sam ...

Recognise your team or colleague at CCW Awards 2019!

CCW Awards Application Guideline

This document serves as the general guideline for CCW Europe Excellence Awards 2019 submission. To apply please download and read through the criteria for each category. Good luck! 

CCW Excellence Awards T&C's 2019

Please carefully read the CCW Excellence Awards terms and conditions before applying.

CCW Awards Application Form

To apply for CCW Europe Excellence Awards 2019 please download the application form for your submission. Ensure you have carefully read through the application guidelines before entering. Best of luck!

Brand New Featured Content!

How to implement chatbots with purpose: an interview with 4 CC experts

In today’s fast-paced, swipe-right, instant messaging world, customers expect the efficiency that they’re used to accessing in everyday life to be just as prevalent when communicating with brands, products and services.In the lead up to the 2019 edition of Customer Contact Week Europe, we asked four industry experts for their...

How is Diversity Helping Businesses Deliver Great Customer Service

Explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences. 

How to Create a Culture of Listening - An Interview with Audible

What does it really mean to listen? In the world of customer contact, never has it been more important to create service experiences that resonate with the customer on a genuine, human level. In conversation with Tom Vickers, UK Customer Service Country Manager for Audible, we explore how the audio...

The Future of Contact Centre in 2019

The goal, above all, is to make meaningful connections with customers. Customer contact leaders reveal a lingering passion for the human touch. They will leverage new technology to augment human connections, drive agents to become partners and evaluate customers as multi-faceted, emotion-heavy individuals. CCW Digital's Market Study on the Future...

The Future of Contact Centre - Bonus Case Studies

As 2019 arrives it is time to put the customer at the centre of your technology investment strategy. This briefing will help empower the transformation. Download to explore all the bonus case studies from the Market Study. 

Event Related Resources

Attendee List 2019 | Customer Contact Week Europe 2019

Check out our list of those who have already signed up to attend this year's summit. Will you be joining them? Network with attendees from leading industry innovators including Netflix, Burberry, Twitter, Lidl, Audible and many more!

Featured Download

Companies Rocking their Social Media Strategies (and how you can do the same)

Social media has become one of the most effective channels for customer support. Whether your customers have queries, complaints or compliments you should be prepared to offer a multitude of channels to allow them to choose how they want to connect with you.In this article we explore 10 ke ...

CCW Europe Show Report

CCW Europe 2018 welcomed more than 170 customer contact heads from all across Europe. They spent an inspirational, educational and emotional few days in Glasgow at Europe’s flagship CCW Europe Conference.65+ speakers from Europe’s leading brands i ...