This year, 2020, CCW Europe will continue to bring together Europe’s most progressive CX and customer contact leaders - leaders who are relentlessly driving customer centricity, innovating and disrupting through new technologies, as well as transforming their culture for improved performance.

Explore What's New for 2020!

• Brand new tracks dedicated to CX strategies and case studies
• Dedicated CCWomen Summit
• Future Leaders Summit
• Three Pavilions in the expo hall providing content and shedding light on technology innovation
• CCW Road trip providing close-up opportunities to visit the region’s leading contact centres
• A vibrant new location: Barcelona is calling!
• Last but NOT LEAST - Meet our inspirational superstar celebrity headliner

Download to reveal!

Welcome to The CCW Europe Summit 2023!

Taking place 9th - 11th October 2023 in Amsterdam.

Download your copy of the 2023 official brochure to view over 50+ Customer Management speakers joining us, 3 days of engaging sessions, and unforgettable experiences for your teams. At a critical time for customer management, we'll be discussing how to disrupt, innovate and optimise to deliver outstanding customer and employee experience, through the following focus areas:

UNIFIED & SEAMLESS CX: Achieve an effortless customer journey, harmonise digital & human service, remove siloes and drive proactive, personalised

CX AUTOMATION, AI & DIGITALISATION: Build the right tech stack with real ROI across machine learning, AI, chatbots, automation & much more

WORKFORCE ENGAGEMENT: Supercharge your recruitment, reduce attrition rates, boost DE&I and deliver world-class engagement and training

OPERATIONAL AGILITY: Guidance on leveraging outstanding CX and remaining competitive through supply chain disruption, inflation and energy crises

CUSTOMER INSIGHT & ANALYTICS: Combine big data with human insight, leverage analytics, CDP’s and other tools to transform efficiencies & experience

CX AT SCALE: Amplify successful customer initiatives, balance regional standardisation with differentiation & master large-scale CX transformation

OMNICHANNEL OPTIMISATION: Explore new messaging channels & platforms, consolidate communications and transition from multichannel to an omni-enterprise

THE FUTURE OF CXM: What’s the next phenomena we should be readying for? Stay ahead of the curve by rebranding for Gen Z, exploring ChatGPT & more

Download the 2023 agenda for full details

Take a glimpse at who you can expect to meet at this years CCW Europe Summit 2923. This snapshot shows a list of speakers, confirmed companies so far, and the job titles that you can expect to see.