Remember that nice customer service agent who diffused your anger, and solved your problem without a moment's hesitation? Well Sandra's composure might not be as genuine as you first thought...
A collection of the world's largest companies are now turning to "bots" for their customer service. The journey is upon us.
In this e-book, we hear from three industry experts, who are directly impacting their respective companies customer contact strategies to learn more about this journey.
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