Social media has become one of the most effective channels for customer support. Whether your customers have queries, complaints or compliments you should be prepared to offer a multitude of channels to allow them to choose how they want to connect with you.
In this article we explore 10 key customer contact principles and look at companies who have truly mastered the art of customer contact, going over and above board to exceed their customers’ expectations.
Featuring 2 EXCLUSIVE interviews with customer contact experts.
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