The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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How Deutsche Telekom Is Preparing For The Future Of Customer Service

Onno Hoffmann, heading Special Operations & Innovation at Deutsche Telekom’s Customer Service in Germany and Dominik Bauersch, who is responsible for Digital Business & Transformation, are at the forefront of the company’s mission to offer personal and tailormade services in a digital world. Here, we explore some of the key talk points and achievements of this transformation as well as some actionable tips for making this a reality in your organisation.

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The #1 European event series for progressive contact centre, CX and digital service leaders

How Deutsche Telekom Is Preparing For The Future Of Customer Service

In Partnership With :

QUESTIONS?

The #1 European event series for progressive
contact centre, CX and digital service leaders