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CCW EUROPE EVENT GUIDE 2019

CCW EUROPE EVENT GUIDE 2019

In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 is where best practices for people, technology and processes come together to deliver world class service. We therefore invite you to join us in Amsterdam and you will walk away with practical takeaways and more importantly, be inspired to take the next steps like hundreds of your peers. Download the full agenda to see:

  • How you can enhance your future customer contact strategy
  • What's new for 2019?
  • The key to a better customer experience
  • The list of Europe’s future shaping customer contact executives that will be joining us in Amsterdam

Attendee List 2019 | Customer Contact Week Europe 2019

Attendee List 2019 | Customer Contact Week Europe 2019

Check out our list of those who have already signed up to attend this year's summit. Will you be joining them? Network with attendees from leading industry innovators including Netflix, Burberry, Twitter, Lidl, Audible and many more!

A Quick Guide | CCW Excellence Awards 2019

A Quick Guide | CCW Excellence Awards 2019

Download the Quick Guide which reveals all you need to know about applying to win one (or more) of the six awards on offer as well as an exclusive insight into the judges who will be deciding who will take home each prize on the evening of Tuesday 8th October. The toolkit also provides general guideline for CCW Europe Excellence Awards 2019 submission. Please read through the criteria for each category carefully and answer these questions in your supporting document.

Customer Relations are Changing: How to Control the New Users

Customer Relations are Changing: How to Control the New Users

In this document produced by our partners Kiamo, you will find out whether, in the end, digital tools will be able to improve the relations between customers and brands.

Key Sessions at CCW Europe 2019

Key Sessions at CCW Europe 2019

Checkout the unmissable sessions we have lined up for you at Customer Contact Week Europe this October, in Amsterdam! 

CCW Awards Application Guideline

CCW Awards Application Guideline

This document serves as the general guideline for CCW Europe Excellence Awards 2019 submission. To apply please download and read through the criteria for each category. Good luck! 

How Technology is Transforming the Role of the Customer Contact Agent

How Technology is Transforming the Role of the Customer Contact Agent

In the lead up to Customer Contact Week Europe, we explore how chatbot technology is prompting us to reimagine the future of the customer service agent and, with insight from the CCW Market Study and Dr. Nicola Millard, Head of Customer Insights & Futures at BT, reveal how industry leaders are preparing for the next stage of this digital journey.

CCW Excellence Awards T&C's 2019

CCW Excellence Awards T&C's 2019

Please carefully read the CCW Excellence Awards terms and conditions before applying.

CCW Awards Application Form

CCW Awards Application Form

To apply for CCW Europe Excellence Awards 2019 please download the application form for your submission. Ensure you have carefully read through the application guidelines before entering. Best of luck!
How is Diversity Helping Businesses Deliver Great Customer Service

How is Diversity Helping Businesses Deliver Great Customer Service

Explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences. 

The Future of Contact Centre - Bonus Case Studies

The Future of Contact Centre - Bonus Case Studies

As 2019 arrives it is time to put the customer at the centre of your technology investment strategy. This briefing will help empower the transformation. Download to explore all the bonus case studies from the Market Study. 

Companies Rocking their Social Media Strategies (and how you can do the same)

Companies Rocking their Social Media Strategies (and how you can do the same)

Social media has become one of the most effective channels for customer support. Whether your customers have queries, complaints or compliments you should be prepared to offer a multitude of channels to allow them to choose how they want to connect with you.

In this article we explore 10 key customer contact principles and look at companies who have truly mastered the art of customer contact, going over and above board to exceed their customers’ expectations.

Featuring 2 EXCLUSIVE interviews with customer contact experts.

CCW Europe Show Report

CCW Europe 2018 welcomed more than 170 customer contact heads from all across Europe. They spent an inspirational, educational and emotional few days in Glasgow at Europe’s flagship CCW Europe Conference.

65+ speakers from Europe’s leading brands including RBS, Lloyds Banking, AIB, Danske Bank, Missguided, Argos, bpost, Dixons Carphone, The Co-Op, TUI, Lufthansa Group, KPN, ABB and many more presented enlightening case studies, hosted inspirational discussions and shared practical tips to shape the future of customer contact!

Find out the 2018 highlights, the country breakdown of delegates and what to expect for CCW Europe 2019!