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CCW EUROPE EVENT GUIDE 2019

CCW EUROPE EVENT GUIDE 2019

In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 is where best practices for people, technology and processes come together to deliver world class service. We therefore invite you to join us in Amsterdam and you will walk away with practical takeaways and more importantly, be inspired to take the next steps like hundreds of your peers. Download the full agenda to see:

  • How you can enhance your future customer contact strategy
  • What's new for 2019?
  • The key to a better customer experience
  • The list of Europe’s future shaping customer contact executives that will be joining us in Amsterdam

Customer Contact Week Show Report 2019

Customer Contact Week Show Report 2019

Explore the show report from Customer Contact Week Europe 2019 and get the low down on what went on in Amsterdam! This report includes the key highlights, who attended, top themes discussed over the event and much more. If you are looking to attend CCW 2020 in our brand new location - Barcelona, we have a special early discount offer for you to join us next year - simply download to claim the code! 

How Technology is Transforming the Role of the Customer Contact Agent

How Technology is Transforming the Role of the Customer Contact Agent

In the lead up to Customer Contact Week Europe, we explore how chatbot technology is prompting us to reimagine the future of the customer service agent and, with insight from the CCW Market Study and Dr. Nicola Millard, Head of Customer Insights & Futures at BT, reveal how industry leaders are preparing for the next stage of this digital journey.

How is Diversity Helping Businesses Deliver Great Customer Service

How is Diversity Helping Businesses Deliver Great Customer Service

Explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences. 

The Future of Contact Centre - Bonus Case Studies

The Future of Contact Centre - Bonus Case Studies

As 2019 arrives it is time to put the customer at the centre of your technology investment strategy. This briefing will help empower the transformation. Download to explore all the bonus case studies from the Market Study.