Explore the show report from Customer Contact Week Europe 2019 and get the low down on what went on in Amsterdam! This report includes the key highlights, who attended, top themes discussed over the event and much more. If you are looking to attend CCW 2020 in our brand new location - Barcelona, we have a special early discount offer for you to join us next year - simply download to claim the code!
In the lead up to Customer Contact Week Europe, we explore how chatbot technology is prompting us to reimagine the future of the customer service agent and, with insight from the CCW Market Study and Dr. Nicola Millard, Head of Customer Insights & Futures at BT, reveal how industry leaders are preparing for the next stage of this digital journey.
Explore how championing a culture of diversity and inclusion can contribute to the creation of exceptionable customer service experiences.
As 2019 arrives it is time to put the customer at the centre of your technology investment strategy. This briefing will help empower the transformation. Download to explore all the bonus case studies from the Market Study.