A collection of the world's largest companies are now turning to "bots" for their customer service. The journey is upon us.
In this e-book, we hear from three industry experts, who are directly impacting their respective companies customer contact strategies to learn more about this journey.
From Vegas to London: The legendary Customer Contact Show made its long awaited debut in March 2017. Over 160 customer experience and customer contact heads presented cutting edge case studies, hosted inspirational discussions as well as sharing plenty of practical tips to shape the future of customer contact!
Read the post-show report to dsicover the top speakers and sessions from CCW 2017.
Customer Contact Week is back and promises to bigger than ever before! CCW 2018 is taking place in Glasgow on 12th - 14th March and has over 65+ inspiring speakers and will cover a huge array of hot topics.
Chatbots may be automation tools, but they are also engagement tools. They empower businesses to deliver more productive, more personalised, more frictionless experiences throughout the journey. They also help reduce costs.
This CCW Special Report features insights, anecdotes and advice from several leading customer management executives and thought leaders on the adoption of chat bots.