Insights from Customer Contact Experts
In the lead up to this year’s edition of CCW Europe, we sat down to talk all things customer contact with a few members of the event’s advisory board and esteemed speaker line up.
Spanning topics from new technology, changing customer demands and the evolving role of the customer service agent, these conversations helped to paint a picture of what CCW Europe’s event attendees can expect to uncover in greater depth between the 7th to 10th of October in Amsterdam.
Here, we explore a few the key points and actionable takeaways gained from the speakers’ exclusive insight
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