"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Attendee List 2019 | Customer Contact Week Europe 2019

Customer Contact Week 2019 will be welcoming over 250 attendees across the 3-conference days to network, share and learn at the European flagship of the LARGEST global customer contact event series.

Here are just some of the case studies you’ll have access to:

  • How Deutsche Telekom is delivering spectacular business results through personalisation of inbound services and social based customer care
  • How Air France KLM has incorporated Lean Six Sigma to transform their customer contact centres 
  • How Royal Bank of Scotland is creating and reinforcing emotional engagement in a digitally savvy world 
  • How Vodafone is developing and implementing their future-looking chatbot, automation and analytics strategies 
  • How Ocado is transforming their customer contact by giving the channel choice to their customers

Attending CCW Europe means putting your customers first. You will learn how to:

  • Develop Future-Proof Strategies and Skills to Drive your Customer Transformation
  • Harness Innovation, Automation, AI & Cultural Transformation
  • Uncover the Formula for Successful Enterprise-Wide Collaboration
  • Blend Innovation with Fundamental Customer Contact Principles

Don't like filling in forms? Email us at enquire@iqpc.co.uk and we'll send you everything you are looking for (including the agenda)!


Network with attendees from leading industry innovators including Netflix, Burberry, Twitter, Lidl, Audible and many more!


Please note: That all fields marked with an asterisk (*) are required.