07 - 10 October, 2019 | Amsterdam

#CCWEurope

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07 - 10 October, 2019
Amsterdam

Meet the Speakers

Hear from Europe’s future shaping customer contact executives including:

Petra Mengelt

Petra Mengelt
Head of B2B - Business Relations
Mash

Oke Eleazu

Oke Eleazu
Chief Operating Officer
Bought by Many

Jann Hoffmann

Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank

Ronny Q. Haimé

Ronny Q. Haimé
Vice President - Global Head of Service Delivery
Groupon

Philip Purdy

Philip Purdy
Head of Customer Services
TV Player

James Dodkins

James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX

Mark Pavlides

Mark Pavlides
Director of Customer Service
William Hill

Dr. Nicola J. Millard

Dr. Nicola J. Millard
Head of Customer Insight and Futures
BT Global Services Innovation Team

Alexandra da Silva Rodrigues

Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group

Indie Rai

Indie Rai
Head of Sales and Service
Which?

Claudia Belardo

Claudia Belardo
Director, International Customer Experience
SAP Concur

Diane Magers

Diane Magers
CEO
Customer Experience Professionals Association (CXPA)

Simon Separghan

Simon Separghan
Head of Customer Contact
RBS

Jane McCall

Jane McCall
Executive Transformation & Change Director
The Co-operative Group

Olivier Mourrieras

Olivier Mourrieras
Founder
CX-impact

Kevin Knowles

Kevin Knowles
Global Head of Contact Automation
Vodafone

Tom Vickers

Tom Vickers
UK Customer Service Country Manager
Audible

Bart van de Sande

Bart van de Sande
Head TB Operations and Commercial Client Services
ABN AMRO

Marie Skinner

Marie Skinner
Global Head of Contact Centres
Dorchester Collection

Jochen Heidenberger

Jochen Heidenberger
Head of Customer Care
Tourlane

Mario Middendorp

Mario Middendorp
Head of Global Customer Care at VEON Wholesale Services
VEON

Sampsa Laine

Sampsa Laine
Executive Vice President, Head of Digital Banking CBB
Nordea Bank

Jean-Pierre Beelen

Jean-Pierre Beelen
Principal Consultant Customer Business Innovation
KPN

Claire Carroll

Claire Carroll
Head of Member and Customer Services
The Co-operative Group

Jan Smets

Jan Smets
Director Retail and Customer Care
Bpost

Annamária Tóth

Annamária Tóth
Process Automation Manager, Digital Transformation CoE
A1 Telekom Austria Group

Helen Gillett

Helen Gillett
Managing Director
Affinity for Business

Dirk Moreno

Dirk Moreno
Vice President Customer Experience
GetYourGuide

Jacobo Dominguez-Blanco

Jacobo Dominguez-Blanco
Vice President of Customer Experience & Operations
Cabify

Arancha Martín

Arancha Martín
Global Contact Center Manager
Telefónica

Martijn Franssen

Martijn Franssen
Director Digital Transformation Customer Service
KPN

Oliver MacDonald

Oliver MacDonald
Director of Customer Operations
CarRentals.com

Barbara Vanhauter

Barbara Vanhauter
Global Lead Human Channels, Contact Centre, Digital Assistance and CRM
ING

Ian Pattle

Ian Pattle
General Manager, Customer Service and Strategy
Ocado

Jeremy Tan

Jeremy Tan
Director, Call Centre Operation
Marina Bay Sands

Chris Carmichael

Chris Carmichael
Innovation Lab Manager
TUI Destination Experiences

Justin Robbins

Justin Robbins
Contact Centre and Customer Experience Expert
Talkdesk

Arnaud Huet

Arnaud Huet
Head of Customer Strategy
Société Générale

Roberto La Rosa

Roberto La Rosa
Global Head of Customer Experience & Back office
The Level Group

Jon Wells

Jon Wells
Former Head of Global Contact Centres
British Airways

Dominik Bauersch

Dominik Bauersch
SVP Digital Business & Transformation B2B
Deutsche Telekom

Onno Hoffmann

Onno Hoffmann
VP Special Operations & Innovation
Deutsche Telekom

Fabien Pelous

Fabien Pelous
Senior Vice President, Customer Contact
Air France - KLM

Ramón Delima

Ramón Delima
Vice President; Managing Director
Air France - KLM; Cygnific

Martin Hill-Wilson

Martin Hill-Wilson
Customer Service, CX & AI Engagement Strategist
Brainfood Extra

Tracy Kellaway
Director of Customer Care UK
The Estée Lauder Companies

Melanie Stemerdink

Melanie Stemerdink
Manager Customer Services
InShared

Martin Ratolistka

Martin Ratolistka
Chief Data & Automation Officer
Kiwi.com

David Rawley

David Rawley
Customer Improvement Manager
Direct Line

Rolf Adamson

Rolf Adamson
Senior Vice President, Customer Contact Centres
YouSee

James Leech

James Leech
Head of Customer Contact Cetre Transformation
Sainsbury's

Ian Payne
Workforce Manager
TripActions

Alex Mead

Alex Mead
ATPI & Edrington
Customer Service and Experience Director

Nathan Turner

Nathan Turner
Lead Customer Service Manager
Zynga

Christoph Neut

Christoph Neut
VP Sparkcentral Europe NV
Sparkcentral