07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

Meet the Speakers

Hear from Europe’s future shaping customer contact executives including:


Petra Mengelt
Petra Mengelt
Head of B2B - Business Relations
Mash
Oke Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Ronny Q. Haimé
Ronny Q. Haimé
Vice President - Global Head of Service Delivery
Groupon
Philip Purdy
Philip Purdy
Head of Customer Services
TV Player
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX
Mark Pavlides
Mark Pavlides
Director of Customer Service
William Hill
Dr. Nicola J. Millard
Dr. Nicola J. Millard
Head of Customer Insight and Futures
BT Global Services Innovation Team
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group
Indie Rai
Indie Rai
Head of Sales and Service
Which?
Claudia Belardo
Claudia Belardo
Director, International Customer Experience
SAP Concur
Diane Magers
Diane Magers
CEO
Customer Experience Professionals Association (CXPA)
Simon Separghan
Simon Separghan
Head of Customer Contact
RBS
Jane McCall
Jane McCall
Co-op Service Centre Director
The Co-operative Group
Olivier Mourrieras
Olivier Mourrieras
Founder
CX-impact
Kevin Knowles
Kevin Knowles
Global Head of Contact Automation
Vodafone
Tom Vickers
Tom Vickers
UK Customer Service Country Manager
Audible
Bart van de Sande
Bart van de Sande
Head TB Operations and Commercial Client Services
ABN AMRO
Jochen Heidenberger
Jochen Heidenberger
Head of Customer Care
Tourlane
Mario Middendorp
Mario Middendorp
Head of Global Customer Care at VEON Wholesale Services
VEON
Sampsa Laine
Sampsa Laine
Executive Vice President, Head of Digital Banking CBB
Nordea Bank
Jean-Pierre Beelen
Jean-Pierre Beelen
Principal Consultant Customer Business Innovation
KPN
Claire Carroll
Claire Carroll
Head of Member and Customer Services
The Co-operative Group
Jan Smets
Jan Smets
Director Retail and Customer Care
Bpost
Annamária Tóth
Annamária Tóth
Process Automation Manager, Digital Transformation CoE
A1 Telekom Austria Group
Helen Gillett
Helen Gillett
Managing Director
Affinity for Business
Dirk Moreno
Dirk Moreno
Vice President Customer Experience
GetYourGuide
Jacobo Dominguez-Blanco
Jacobo Dominguez-Blanco
Vice President of Customer Experience & Operations
Cabify
Arancha Martín
Arancha Martín
Global Contact Center Manager
Telefónica
Martijn Franssen
Martijn Franssen
Director Digital Transformation Customer Service
KPN
Oliver MacDonald
Oliver MacDonald
Director of Customer Operations
CarRentals.com
Ian Pattle
Ian Pattle
General Manager, Customer Service and Strategy
Ocado
Chris Carmichael
Chris Carmichael
Innovation Lab Manager
TUI Destination Experiences
Arnaud Huet
Arnaud Huet
Head of Customer Strategy
Société Générale
Roberto La Rosa
Roberto La Rosa
Global Head of Customer Experience & Back office
The Level Group
Dominik Bauersch
Dominik Bauersch
SVP Digital Business & Transformation B2B
Deutsche Telekom
Onno Hoffmann
Onno Hoffmann
VP Special Operations & Innovation
Deutsche Telekom
Ramón Delima
Ramón Delima
Vice President; Managing Director
Air France - KLM; Cygnific
Martin Hill-Wilson
Martin Hill-Wilson
Customer Service, CX & AI Engagement Strategist
Brainfood Extra
Tracy Kellaway
Director of Customer Care UK
The Estée Lauder Companies
Melanie Stemerdink
Melanie Stemerdink
Manager Customer Services
InShared
Martin Ratolistka
Martin Ratolistka
Chief Data & Automation Officer
Kiwi.com
David Rawley
David Rawley
Customer Improvement Manager
Direct Line
James Leech
James Leech
Head of Customer Contact Cetre Transformation
Sainsbury's
Ian Payne
Workforce Manager
TripActions
Alex Mead
Alex Mead
Customer Service and Experience Director
Edrington & ATPI
Nathan Turner
Nathan Turner
Lead Customer Service Manager
Zynga
Christoph Neut
Christoph Neut
VP Sparkcentral Europe NV
Sparkcentral
Stefan van der Fluit
Stefan van der Fluit
Manager
PolyAI
Jochen Sadlers
Jochen Sadlers
Head of Digital Customer Experience
Schneider Electric
Tobias Vögtlin
Tobias Vögtlin
Head of Passenger Servicing Operations Hub Airlines & Chief Executive Officer
Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)
Ted Hunting
Ted Hunting
Senior Vice President of Marketing
Bright Pattern
Riccardo Osti
Riccardo Osti
CEO
Wonderflow
Mark Eldridge
Mark Eldridge
Chief Customer Officer
PostNL Cross Border Solutions
Chris Goossens
Chris Goossens
Senior Vice President, Customer Experience Europe,
FedEx Express
Bruce Daisley
Bruce Daisley
VP, EMEA
Twitter
Erik Ashby
Erik Ashby
Principal Engineering & Product Director
Helpshift
Justin Robbins
Justin Robbins
Contact Centre and Customer Experience Expert
Talkdesk
Mirjam Van Den Berg
Mirjam Van Den Berg
Vice President Customer Operations
Travix