07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

Meet the Speakers

Hear from Europe’s future shaping customer contact executives including:


Bruce Daisley
Bruce Daisley
VP, EMEA
Twitter
Ronny Q. Haimé
Ronny Q. Haimé
Vice President - Global Head of Service Delivery
Groupon
Oke Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Eric Vermillion
Eric Vermillion
CRO
Helpshift
Thijs Waanders
Thijs Waanders
Technology Consultant
Cognigy
Simon Separghan
Simon Separghan
Head of Customer Contact
RBS
Claudia Belardo
Claudia Belardo
Director, International Customer Experience
SAP Concur
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Jane McCall
Jane McCall
Co-op Service Centre Director
The Co-operative Group
Olivier Mourrieras
Olivier Mourrieras
Founder
CX-impact
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX
Kevin Knowles
Kevin Knowles
Global Head of Contact Automation
Vodafone
Tom Vickers
Tom Vickers
UK Customer Service Country Manager
Audible
Bart van de Sande
Bart van de Sande
Head TB Operations and Commercial Client Services
ABN AMRO
Jochen Heidenberger
Jochen Heidenberger
Head of Customer Care
Tourlane
Dr. Nicola J. Millard
Dr. Nicola J. Millard
Head of Customer Insight and Futures
BT Global Services Innovation Team
Mario Middendorp
Mario Middendorp
Head of Global Customer Care at VEON Wholesale Services
VEON
Jean-Pierre Beelen
Jean-Pierre Beelen
Principal Consultant Customer Business Innovation
KPN
Claire Carroll
Claire Carroll
Head of Member and Customer Services
The Co-operative Group
Jan Smets
Jan Smets
Director Retail and Customer Care
Bpost
Petra Mengelt
Petra Mengelt
Head of B2B - Business Relations
Mash
Annamária Tóth
Annamária Tóth
Process Automation Manager, Digital Transformation CoE
A1 Telekom Austria Group
Helen Gillett
Helen Gillett
Managing Director
Affinity for Business
Jacobo Dominguez-Blanco
Jacobo Dominguez-Blanco
Vice President of Customer Experience & Operations
Cabify
Arancha Martín
Arancha Martín
Global Contact Center Manager
Telefónica
Martijn Franssen
Martijn Franssen
Director Digital Transformation Customer Service
KPN
Ian Pattle
Ian Pattle
General Manager, Customer Service and Strategy
Ocado
Chris Carmichael
Chris Carmichael
Innovation Lab Manager
TUI Destination Experiences
Roberto La Rosa
Roberto La Rosa
Global Head of Customer Experience & Back office
The Level Group
Tobias Vögtlin
Tobias Vögtlin
Head of Passenger Servicing Operations Hub Airlines & Chief Executive Officer
Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)
Dominik Bauersch
Dominik Bauersch
SVP Digital Business & Transformation B2B
Deutsche Telekom
Onno Hoffmann
Onno Hoffmann
VP Special Operations & Innovation
Deutsche Telekom
Mirjam Van Den Berg
Mirjam Van Den Berg
Vice President Customer Operations
Travix
Ramón Delima
Ramón Delima
Vice President; Managing Director
Air France - KLM; Cygnific
Martin Hill-Wilson
Martin Hill-Wilson
Customer Service, CX & AI Engagement Strategist
Brainfood Extra
Melanie Stemerdink
Melanie Stemerdink
Dedicated Engagement Officer
FINTREX
Martin Ratolistka
Martin Ratolistka
Chief Data & Automation Officer
Kiwi.com
Christoph Neut
Christoph Neut
VP Sparkcentral Europe NV
Sparkcentral
Stefan van der Fluit
Stefan van der Fluit
Manager
PolyAI
Jochen Sadlers
Jochen Sadlers
Head of Digital Customer Experience
Schneider Electric
Ted Hunting
Ted Hunting
Senior Vice President of Marketing
Bright Pattern
Riccardo Osti
Riccardo Osti
CEO
Wonderflow
Mark Eldridge
Mark Eldridge
Chief Customer Officer
PostNL Cross Border Solutions
Taner Karacan
Taner Karacan
Vice President, Customer Experience Operations
FedEx Express
Teon Rosandic
Teon Rosandic
Vice President EMEA
Talkdesk
David Whiteside
David Whiteside
Head of Operations
Onefinestay
John Heald
John Heald
Global Vice President Solution and Strategy
SAP Hybris Service
Ohad Barnoy
Ohad Barnoy
VP Customer Success
Kryon
Ian Payne
Ian Payne
Workforce Manager
TripActions
Dor Haim
Dor Haim
Professional Services Manager
Kryon
Gerard Nijboer
Gerard Nijboer
Product Manager
Sound of Data
Rosaria Cirillo Louwman
Rosaria Cirillo Louwman
CCXP-CXPA ART (Authorized Resource Trainer); Human Experience Advisor & Happiness Change Catalyst
Wow Now
Markus Wagner
Markus Wagner
CEO
Chatvisor
Arnaud Cavé
Arnaud Cavé
Product Marketing Director
Kiamo
Cyrella Hofman
Cyrella Hofman
CX Program Manager
DHL Express
Dee Nilles
Dee Nilles
Business Program Director
GamEffective
Marije Gould
Marije Gould
VP Marketing EMEA
Verint Systems
Dirk Stuip
Dirk Stuip
Managing Director
CX Company
Peter Walker
Peter Walker
EMEA CTO
Blue Prism
Rob Woodward
Rob Woodward
Senior Solutions Consultant
Blue Prism
Paul Kölzer
Paul Kölzer
Manager Sales
FLX Solutions
Sander Scheepens
Sander Scheepens
Solutions Director
Custom Connect International
Dennis Beatens
Dennis Beatens
Commercial Director
Custom Connect International
Nick Pegram
Nick Pegram
Head of EMEA, Bold360ai
LogMeIn
Chakib Abi-Ayad
Chakib Abi-Ayad
Co-Owner
Manifone
Martin Meikle Small
Martin Meikle Small
Managing Director
TrustPortal
Chris Lamberton
Strategy Director
TrustPortal
Fernando Amaral
Fernando Amaral
Director of Marketing
Unbabel
Corina Villarreal Canales
Corina Villarreal Canales
Product Manager, Customer Contact
Air France-KLM
Hanneke Blokland
Hanneke Blokland
CX Manager
PostNL
Penny Worthington
Penny Worthington
Manager Customer Care
TomTom
Prelini Udayan-Chiechi
Prelini Udayan-Chiechi
VP Marketing EMEA
zendesk