09 - 11 September, 2019 | Amsterdam

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09 - 11 September, 2019
Amsterdam

Meet the Speakers

2018 speakers:

Onno Hoffman

Onno Hoffman
Vice President, New Products & Services
Deutsche Telekom

Helen Gillett

Helen Gillett
Managing Director
Affinity for Business

Mark McEwen

Mark McEwen
General Manager Customer Services
Scottish Water

Oke Eleazu

Oke Eleazu
Chief Operating Officer
Bought by Many

James Leech

James Leech
Head of Digital, Technology & Change
Sainsbury’s Retail, Sainsbury’s Argos & Habitat Customer Management Centres

Tracy Kellaway

Tracy Kellaway
Head of Contact Centre
Estee Lauder

Ross Jackson

Ross Jackson
Vice President, Customer Transformation & Innovation
Mimecast

Jann Hoffmann

Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank

Yuval Dvir

Yuval Dvir
Global Online Partnerships
Google Cloud

Marion McDonald

Marion McDonald
Former SVP, Global Head of Operational Services, Global Contact Centres
AIG

Nathan Turner

Nathan Turner
Customer Service Manager
Jagex

Philip Purdy

Philip Purdy
Customer Services Director Europe
Travelzoo

James Dodkins

James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX

Caroline Collins

Caroline Collins
Senior Consultant
EIG

Ahmed Furkan Gul

Ahmed Furkan Gul
Digital Business Development Manager
Turk Telekom

David Attwater

David Attwater
Senior Scientist
EIG

Claudia Belardo

Claudia Belardo
Director, International Customer Experience
SAP Concur

Colby Parrott

Colby Parrott
Senior Program Manager
SurveyMonkey

Jane McCall

Jane McCall
Executive Transformation & Change Director
The Co-operative Group

Jason Roberts

Jason Roberts
Head of Contact Centre Operations
Dixons Carphone

Einar Michaelson

Einar Michaelson
Process Analyst & RPA Specialist
Santander Bank

Jo Mayes

Jo Mayes
Customer Operations Director
Business Stream

Leo Ooms

Leo Ooms
Director Customer Services
TUI Benelux

Hui Wu-Curtis

Hui Wu-Curtis
Senior Director, Global Customer Care Strategy
Choice Hotels International

Annamaria Toth

Annamaria Toth
Sales and Customer Service Manager
Telekom Austria Group

Bridie Holowkiewicz

Bridie Holowkiewicz
Head of Customer Relations Contact Centre
TransPennine Express

James Rolfe

James Rolfe
Director of finance, resources & customer services
Enfield London Borough Council

Claire Carroll

Claire Carroll
Head of Member and Customer Services
The Co-operative Group

Jan Smets

Jan Smets
Director Retail and Customer Care
bpost

Raymond Loehr

Raymond Loehr
Director Operations and Strategy
Vodafone

Greg Reed

Greg Reed
CEO
HomeServe Membership

Scott Barker

Scott Barker
Head of Customer Care
Missguided

Erik Mosch
Senior Director Product Management Passenger Services
Lufthansa Group Airlines

Dirk Moreno

Dirk Moreno
Vice President Customer Experience
GetYourGuide

Simon Johnson

Simon Johnson
General Manager UK&I
Freshworks

Martin Sassenfeld

Martin Sassenfeld
Director Product Development Customer Services
Lufthansa Group Airlines

Bart Meerdink

Bart Meerdink
Strategy Director
Insided

Anthony Simpson

Anthony Simpson
Customer Experience Manager
Allied Vehicles

Neil Titcomb

Neil Titcomb
Head of Sales UKI & South Africa

Andrea Ayres
Senior Manager, Automated Services
Lloyds Bank (UK)

Aoife Burke

Aoife Burke
Head of Customer Contact Enablement
AIB

Guy Kirkwood

Guy Kirkwood
Chief Evangelist
UiPath

Martijn Franssen

Martijn Franssen
Director Digital Customer Service
KPN

Caroline Black

Caroline Black
Head of Customer Strategy & Experience
Business Stream

Nick Muir

Nick Muir
Head of Analytics
RBS

Alex Walton

Alex Walton
Vice President Europe
Arise Virtual Solutions

Pether Jonsson

Pether Jonsson
Group Vice President, Head of Customer Experience
ABB

John Heald

John Heald
Global Vice President Solution and Strategy
SAP Hybris Service