07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Alex Mead, Customer Service and Experience Director at Edrington & ATPI

Alex Mead


Customer Service and Experience Director
Edrington & ATPI

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019


11:30 AM Guiding rules for EPIC CX(Customer Experience & EX(Employee Experience)

Technology and channels have moved on immeasurably, but the fundamentals of achieving great customer experiences remain the same. This session will explain these fundamental guiding rules and providing examples to show you how you can achieve this:  
  • Explain the 4 things(E.P.I.C) customers want 
  • Specify the 4 things (T.I.M.E) employees need to deliver great customer experiences
  • Showcase real-life examples to keep customer experience EPIC and give employees TIME