07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Alex Mead, ATPI & Edrington at Customer Service and Experience Director
Customer Service and Experience Director Logo

Alex Mead


ATPI & Edrington
Customer Service and Experience Director

Main Conference Day Two

Wednesday, October 9th, 2019


11:30 AM Guiding rules for EPIC CX(Customer Experience & EX(Employee Experience)

Technology and channels have moved on immeasurably, but the fundamentals of achieving great customer experiences remain the same. This session will explain these fundamental guiding rules and providing examples to show you how you can achieve this:  
  • Explain the 4 things(E.P.I.C) customers want 
  • Specify the 4 things (T.I.M.E) employees need to deliver great customer experiences
  • Showcase real-life examples to keep customer experience EPIC and give employees TIME


Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda