07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Alexandra da Silva Rodrigues, Strategic Advisor for Global Contact Centers at Radisson Hotel Group
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Alexandra da Silva Rodrigues

Strategic Advisor for Global Contact Centers
Radisson Hotel Group

Check out the incredible speaker line-up to see who will be joining Alexandra.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

11:00 AM Revamping global contact centres through People, Process and Technology to deliver results: The Radisson’s Journey

After 23 years in the call centre industry, Alexandra has managed, transformed and turned around performances for multiple large enterprises from different industries. Her current priorities is revamping the global contact centre for Radisson, focusing on:
·         How can contact centres become the revenue generating power house: driving the performance culture
·         Tearing down inefficiencies: challenge the status quo in terms of process optimisation
·         A step by step approach in technology deployment