Andrea Ayres

Senior Manager, Automated Services
Lloyds Bank (UK)

3:10 PM Contact Centre Security: Challenge, lessons and best practices in voice biometrics implementation

This case study will bring you the latest implementation challenges and tips in voice biometrics with a practical aspect.

Are voice biometrics the future of contact centre security?
Implementing voice biometrics for improved customer experience
What are the hurdles in future development of voice biometrics and how to avoid them

Check out the incredible speaker line-up to see who will be joining Andrea.