Annamária Tóth

Process Automation Manager, Digital Transformation CoE A1 Telekom Austria Group

Main Conference Day One

Tuesday, October 8th, 2019

11:30 AM Case study: End-to-end process automation and optimisation for improved customer and employee experience

AI Telekom Austria set up a digital transformation centre of excellence focusing on identifying and implementing group wide automation programmemes. This case study showcases the key steps they have taken and the business impact they have generated within a year:
·         Implementing RPA, process mining and cognitive automation for end to end process and customer optimisation
·         From speech IVR, natural language processing to virtual assistants & chatbots: Creating smarter and more efficient customer interactions
·         Leverage network information for proactive care leading to better self-service
·         Overcome the language challenges: Develop a system that recognises and interacts with customers in Eastern Europe 

Check out the incredible speaker line-up to see who will be joining Annamária.

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