09 - 11 September, 2019

Aoife Burke

Head of Customer Contact Enablement

1:55 PM Case Study: Marrying CX with Operational Excellence: Reimagine and reengineer your business and customer processes to delight customers

  • Streamlining customer contact processes to improve speed and personalisation across different channels
  • Developing a process ownership model  for end to end customer satisfaction
  • Focusing on customer journeys for both inbound and outbound customer contact 

Check out the incredible speaker line-up to see who will be joining Aoife .

Download The Latest Agenda