"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Bart van de Sande

Head TB Operations and Commercial Client Services ABN AMRO

Married to Sara and proud father of Jennifer, 4 years and Yorik 1 year. I live in Rotterdam, city of passion and hard work and with the most beautiful skyline in the Netherlands and beyond. I am Head of Transaction Banking Operations & Client Services Commercial Banking. In this role I combine world class communication with our clients and flawles execution of their demands. Creating an agile team, which allows us to respond to external developments, such as changing customer requirements and legislation. And where we can optimally support the business to realise the dreams of our clients. My believe is that building great teams, creating fun, creativity, ambition and digitalization automaticaly delivers customer-oriented results. I connect people, coach my team members and quickly translate strategy into concrete results. Crazy for clients and ambitous to contribute to a new ABN AMRO! After starting at Unilever, I got bank-wide experience within Commercial and Retail Banking, Finance / Strategy and Programm Management. 

Main Conference Day Two

Wednesday, October 9th, 2019

11:40 AM Reinventing the client journey though analytics, AI and process optimisation - whilst reducing costs by 30-50%

  • A fully integrated approach focusing on delivering great client journey: Having process managers, digital product owners and client service agents working together with a unified mission
  • Sharing business results on implementing automation, speech analytics and chatbots
  • How to keep your people engaged: the most important element
  • Key learnings about collaboration between Business, IT and OPS

Check out the incredible speaker line-up to see who will be joining Bart.

Download The Latest Agenda