07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Bart van de Sande, Head TB Operations and Commercial Client Services at ABN AMRO
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Bart van de Sande


Head TB Operations and Commercial Client Services
ABN AMRO

Main Conference Day Two

Wednesday, October 9th, 2019


11:30 AM Reinventing the client journey though analytics, AI and process optimisation - whilst reducing costs by 30-50%

  • A fully integrated approach focusing on delivering great client journey: Having process managers, digital product owners and client service agents working together with a unified mission
  • Sharing business results on implementing automation, speech analytics and chatbots
  • How to keep your people engaged: the most important element
  • Key learnings about collaboration between Business, IT and OPS

Check out the incredible speaker line-up to see who will be joining Bart.

Download The Latest Agenda