07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Bart van de Sande, Head TB Operations and Commercial Client Services at ABN AMRO

Bart van de Sande

Head TB Operations and Commercial Client Services

Check out the incredible speaker line-up to see who will be joining Bart.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

11:40 AM Reinventing the client journey though analytics, AI and process optimisation - whilst reducing costs by 30-50%

  • A fully integrated approach focusing on delivering great client journey: Having process managers, digital product owners and client service agents working together with a unified mission
  • Sharing business results on implementing automation, speech analytics and chatbots
  • How to keep your people engaged: the most important element
  • Key learnings about collaboration between Business, IT and OPS