07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Chakib Abi-Ayad, Co-Owner at Manifone
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Chakib Abi-Ayad


Check out the incredible speaker line-up to see who will be joining Chakib.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Revamping customer contact metrics in the Omi-channel environment to optimize contact centre performance

  • What are the best metrics to measure the quality of multichannel customer service
  • How can speech metrics and analysis drive efficiency contact center operations