Chakib Abi-Ayad

Co-Owner Manifone

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Revamping customer contact metrics in the Omi-channel environment to optimize contact centre performance

  • What are the best metrics to measure the quality of multichannel customer service
  • How can speech metrics and analysis drive efficiency contact center operations

Check out the incredible speaker line-up to see who will be joining Chakib.

Download The Latest Agenda