07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Beurs van Berlage, Amsterdam, Netherlands
Chakib Abi-Ayad
Co-Owner
Manifone
Check out the incredible speaker line-up to see who will be joining Chakib.
Download The Latest AgendaMain Conference Day One
Tuesday, October 8th, 2019
2:00 PM Revamping customer contact metrics in the Omi-channel environment to optimize contact centre performance
- What are the best metrics to measure the quality of multichannel customer service
- How can speech metrics and analysis drive efficiency contact center operations