"Attending CCW means putting your customers first."
05 - 08 October, 2020
| Amsterdam
Chakib Abi-Ayad
Co-Owner Manifone
Main Conference Day One
Tuesday, October 8th, 2019
2:00 PM Revamping customer contact metrics in the Omi-channel environment to optimize contact centre performance
- What are the best metrics to measure the quality of multichannel customer service
- How can speech metrics and analysis drive efficiency contact center operations
Check out the incredible speaker line-up to see who will be joining Chakib.
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