Main Conference Day Two
Wednesday, October 9th, 2019
2:00 PM Case Study: Driving digital acceleration in customer experiences through NLP, AI and mixed reality
In this session, Chris will share TUI’s current focus on using NLP and AI to support guest experiences and contact centre agents. He will also touch on more experimental areas like how they are using mixed reality to enhance tour or excursion experiences.
· Sharing current innovation projects and results TUI Destination Experiences are working on
· Using machine learning and NLP to improve guest experience and in contact centres
· Understanding how technologies like augmented reality can be leveraged in different context