"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Christoph Neut

VP Sparkcentral Europe NV Sparkcentral

Christoph Neut, Belgium national with a Master in International Law has a background in managing various BPO, IT and Software companies in the EMEA region for the last 20 years. With a passion for contemporary art Christoph enjoys working with young, innovative and disruptive technology companies that thrive to change how CX is delivered. Since he joined Sparkcentral as VP EMEA in 2016, the company expanded its EMEA footprint consistently with clients like Engie, KBC Bank, Emirates Airlines, CitizenM hotels, Careem/Uber to name a few.

Main Conference Day Two

Wednesday, October 9th, 2019

9:20 AM Why messaging will soon be your customers preferred customer engagement channel?

  • Convenience is the new loyalty
  • Why WhatsApp will become the leading EMEA customer service channel?
  • A messaging customer service maturity model to improve loyalty and reduce TCO?
  • Why BYOB (Bring Your Own Bot) is a future proof AI strategy?
  • How leading B2C brands excel in digital customer service?

Check out the incredible speaker line-up to see who will be joining Christoph.

Download The Latest Agenda