07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Christoph Neut, VP Sparkcentral Europe NV at Sparkcentral
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Christoph Neut


VP Sparkcentral Europe NV
Sparkcentral

Check out the incredible speaker line-up to see who will be joining Christoph.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019


9:20 AM Why messaging will soon be your customers preferred customer engagement channel?

  • Convenience is the new loyalty
  • Why WhatsApp will become the leading EMEA customer service channel?
  • A messaging customer service maturity model to improve loyalty and reduce TCO?
  • Why BYOB (Bring Your Own Bot) is a future proof AI strategy?
  • How leading B2C brands excel in digital customer service?