07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Claire Carroll, Head of Member and Customer Services at The Co-operative Group
The Co-operative Group Logo

Claire Carroll

Head of Member and Customer Services
The Co-operative Group

Check out the incredible speaker line-up to see who will be joining Claire.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

1:30 PM Case Study: The Co-Op transformation story 2.0 – Becoming a business enabler

Jane & Claire shared the powerful transformation story that turned the Co-Op business around at the last edition of CCW. As their transformation journey goes from strength to strength, CCW 2019 invites them back to share how they have united all service functions and become even more relevant and strategic in enabling and supporting their business visions.
  • From contact centre transformation to CSC (Co-Op Service Centre): Consolidating service functions to become a new business enabler
  • Solving the business complexity and building end to end processes with a connected CRM system
  • Channel expansion and integration to continue building relationship with customers