07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
David Rawley, Customer Improvement Manager at Direct Line
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David Rawley


Customer Improvement Manager
Direct Line

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019


1:30 PM Case Study: Automate without losing the human touch: Deliver a smooth customer journey through self-service and AI implementation

·         Evaluating the customer appetite for self-service to refine the functionality
·         Chatbot vs. Virtual Assistants: Pioneering into the AI space and finding what has worked and what hasn’t
·         Evolving the AI programme to create positive business impact