"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

David Whiteside

Head of Operations Onefinestay

David Whiteside is the Head of Operations at Onefinestay where he’s responsible for overseeing processes and delivering customer service to Onefinestay’s customers. Launched in 2010, Onefinestay is one of Europe’s leading property matching services whether it’s a beachside estate in the Caribbean, a townhouse in New York or an apartment in one of Europe’s culture capitals – wherever you’re headed, every home is handpicked for space, character and comfort.

Main Conference Day One

Tuesday, October 8th, 2019

12:00 PM Delivering Exceptional Customer Service in the Luxury Hospitality Industry

For Onefinestay, a luxury venue matching service based in the UK, customer experience is everything. Join this session to discover how Onefinestay are delivering exceptional customer service to both their property owners and guests through the use of Talkdesk's innovate cloud based contact centre environment. David Whiteside will discuss how Onefinestay have improved agent efficiency and employee engagement by measuring call volumes and spike periods, reduced abandonment rate and used CRM data to better tailor experiences for their clientele.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda