07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
David Whiteside, Head of Operations at Onefinestay
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David Whiteside


Head of Operations
Onefinestay

Check out the incredible speaker line-up to see who will be joining David.

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Main Conference Day One

Tuesday, October 8th, 2019


12:00 PM Delivering Exceptional Customer Service in the Luxury Hospitality Industry

For Onefinestay, a luxury venue matching service based in the UK, customer experience is everything. Join this session to discover how Onefinestay are delivering exceptional customer service to both their property owners and guests through the use of Talkdesk's innovate cloud based contact centre environment. David Whiteside will discuss how Onefinestay have improved agent efficiency and employee engagement by measuring call volumes and spike periods, reduced abandonment rate and used CRM data to better tailor experiences for their clientele.